At Shanaa.in, we aim to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.

    1. Shipping Methods

    • We use trusted third-party courier services for delivery.
    • DTDC is used for selected locations (preferred for reliability).
    • India Post is used for most domestic deliveries across India.

    2. Delivery Time

    • Domestic orders are usually delivered within 3 to 10 days.
    • Delivery time may vary depending on your location.
    • For North, West, and East India, delivery may take slightly longer as orders are shipped from South India.

    3. Shipping Charges

    • Standard shipping charge: ₹49 across India.
    • International shipping starts from ₹600 (charges may vary based on location and weight).

    4. Order Dispatch & Tracking

    • Once your order is dispatched, you will receive an email with:
      • Tracking ID
      • Tracking link
    • It is the customer’s responsibility to track the order and ensure successful delivery.

    5. Delivery Responsibility

    • We do not have our own logistics network like large marketplaces.
    • All deliveries are handled by third-party courier services.
    • After dispatch, the responsibility to track and receive the parcel lies with the customer.

    6. Address & Delivery Guidelines

    • Please provide complete and accurate address with correct PIN code and phone number.
    • Stay available for delivery calls from courier partners.
    • If delivery fails due to:
      • Incorrect address
      • Unavailable phone number
      • Not answering delivery calls
    • The parcel may be returned to us, and re-dispatch will require paying shipping charges again.

    7. Returned Shipments

    • If a parcel is returned to us for any reason, customer must pay shipping charges again for re-dispatch.
    • No refunds will be provided for returned shipments.

    8. Delays

    • Delivery may be delayed due to unforeseen circumstances such as:
      • Weather conditions
      • Transport delays
      • Courier service issues
    • We are not responsible for such delays.

    9. International Orders

    • International orders are accepted on request.
    • Shipping charges depend on destination and package weight.
    • Additional customs or service charges may apply based on the destination country.

    10. Important Note on Complaints

    • An unboxing video is mandatory for any complaints.
    • Without proper video proof, complaints will not be accepted.

    Contact Us

    For any shipping-related queries, feel free to contact us: +91 8056599111